Allposters

Customer Service

Tracking your Order Status

You will need to have your Order Number and e-mail address used for that order.
Click here to track your order status.

Tracking your Shipment

When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.

Return Instructions

AllPosters.com is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to Returns@allposters.com. Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

We strongly encourage you to return your item via a trackable method.

For International Returns, please contact Customer Support at Orders@allposters.com.

Duties and Taxes

We ship products to our Canadian customers from the United States. Prices shown on Allposters.ca do not include HST or PST. If applicable, taxes are collected by the carrier at the time of delivery. Customs duties and clearance charges, if applicable, are collected by the carrier at the time of delivery. To determine the amount of customs duties or clearance charges that will be collected, we recommend that you contact your local customs office. Please also note that deliveries into Canada may be opened and inspected by customs officials.

Contact Us

E-mail:

Order & Customer Service Inquiries: Orders@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.

Business Development: Business@allposters.com
Use this contact if you are a customer who has questions about an order or about placing an order.

Feedback/Suggestions: Suggestions@allposters.com
Use this contact if you want to give us feedback about AllPosters.com. Suggestions are always welcome.

Marketing:
Marketing@allposters.com
Use this contact if you wish to discuss a proposal regarding marketing, business development, or our affiliate program. Do not send confidential or proprietary information.

Merchandising: Merchandising@allposters.com
Use this contact if you are a product vendor who wishes to contact our merchandising team. If you are a new vendor, please send a catalog to the 'Merchandising Department' at our address below.

Affiliate Program: Affiliates@allposters.com
Use this contact if you have questions regarding our industry leading affiliate program.

Business & Trade Program: corpsales@allposters.com
Use this contact if you are a business customer looking for one-stop shopping and competitive pricing.

Mail:

Check Payments:
Order Processing
AllPosters.com
P.O. Box 742124
Los Angeles, CA 90074-2124
USA

Returns:

Returns
AllPosters.com
4000 Creekside Parkway, Unit C
Lockbourne, OH 43194
USA

Phone:

Corporate Headquarters
Corporate Phone
+1 (510) 879-4700
Corporate Fax
(510) 588-3915
Customer Service America
In English
U.S. Customers(Toll Free):
+1(888)654-0143
Other International Customers:
+1(919)277-2172
In Spanish
U.S. Customers(Toll Free):
+1(866)707-7709
Other International Customers:
+1(919)597-7014
In French
Customers in France:
+1(919)277-2172
Canadian French Speaking Customers(Toll Free):
+1 (919) 597-7015
Other French Speaking International Customers:
+1(919)597-7015
Other International Customers:
+1(919)597-7015

**Please note we are closed on the following holidays:
New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Thanksgiving Day
Christmas Day

Top Questions for Customer Service:

Where's my Order & how do I track my shipment?
Click here to track your order.

Tracking your Shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.

You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.

Where's my tracking number?
Package tracking services are not available for DHL WorldMail shipments, as these are delivered by air mail to the destination country/continent and then handled by the local postal system.

What does it mean when my order says "Processing"?
It means several things. We are processing your order for payment authorization; our warehouse staff is batching, picking and packing your order for shipment to you; or your order is being "staged" while we wait for an item to arrive so we can process your shipment.
Refer to our Shipping Rate Calculator to view order processing and delivery times for your order!

Where do I send my Check?

  • Place your order on-line and select Pay by Mail with Check or Money Order
  • Put your order # on the check, make it payable to AllPosters.com, drawn from a U.S. bank and payable in U.S. dollars
  • Mail payment to:
    1. Order Processing Dept.
      AllPosters.com
      P.O. Box 742124
      Los Angeles, CA 90074-2124
      USA

What's the difference between a Poster and an Art Print?
Typically, the art print is printed on a higher grade of paper so it is thicker and often provides more texture.

Why are some Art Prints more expensive than others?
Most of the more expensive Art Prints, if they are not oversized, may be one or a combination of the following:

  • Signed by the artist-The artist's signature appears on the print.
  • Limited edition-The publisher or artist has released a limited amount of each print.
  • Serigraph- An Art Print that is printed through a silkscreen stencil. Each color requires a separate stencil and is printed with higher quality of ink.
  • Lithograph- An Art Print that has been produced by the process of putting designs or writing with a greasy material on stone, from which printed impressions are produced.

What if I cannot find what I'm looking for?
Be sure to review the section: Finding a Product.

If you still cannot find what you are looking for, it is most likely Out of Print and no longer available.

What's an original movie poster & a double-sided movie poster?
Generally, original movie posters have a limited print run and are only available for a short period of time. Original movie posters are often double-sided—with a mirror image of the print on each side.

What does H/C, S/N, and S/N/L/E mean?
H/C: A reprint of an original poster or print. The picture is printed in a black and white copy and then a professional artist hand-colors the picture. On occasion, the colors and shades may be subtly different from the original.

S/N: A print signed by the artist that colored the print.

S/N/L/E: A print that is signed by the artist that colored the print and is a limited edition.

How can I pay for an order?
During the checkout process, you will be presented with the payment options available to you based on your geographic location. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible! The fastest and most convenient way to complete your order is by credit card.

Can I use my bank/check card if it has a Visa/MasterCard logo on it?
Sure! Please remember, depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you.

When am I charged for my order?
You are charged when an item(s) ships to you. If you use a bank/debit card, understand that depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you and may appear as a "charge" in your account.

Do you accept PayPal?
Yes. Just select the PayPal option at check out to make a payment using your PayPal account.

Do you accept, COD, or wire transfers? At this time we only accept credit cards (Visa, MasterCard, Discover and American Express) and checks or money orders drawn from U.S. banks and payable in U.S. dollars.

What are the other payment options? To change the payment method on the order, click here. In the Order Tracking Page, click on the "Find order" link and enter your new payment method details. You may also contact us by clicking the "Contact Us" link. Our Customer Service Team will be happy to assist you. We accept the following major credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Do your prices include HST or PST?
No, prices shown on Allposters.ca do not include HST or PST.

If applicable, taxes are collected by the carrier at the time of delivery.

Will customs charges be payable upon delivery?
If applicable, customs duty and clearance charges are collected by the carrier at the time of delivery. To determine the amount of any customs charges that will be collected, we recommend that you contact your local customs office.

Why can't I frame certain posters or prints I find on your site?
The print or the combination of print, cropping, matting and molding is too big to frame. We can only frame combinations when the largest side is less than 114 centimeters and the smaller side less than 89 centimeters.
You can try to reduce the size by:

  • Cropping the print
  • Removing mats
  • Choosing a smaller molding
  • Selecting from our Oversized Mats

Can you frame or mount a print I already own but didn't purchase from your site?
Sorry, this service is not available at this time.

This is a gift, can I add a gift card & what if the package won't arrive in time?
During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.

When I'm framing a print on your site, what does Crop & No Crop mean?
CROP: If you choose to use matting and your poster/print has a colored border it is typical to CROP the border and mat to the image edge. In such an instance the border and any associated text are removed, with the mat stopping right at the edge of the image. This means that the finished size will be smaller than the dimensions listed for the print.

Matted to Image Edge
NO CROP: If you choose matting and your poster/print has colored border, the border will show and your mat and frame will be fitted to the outside edge of the printed paper. This means that the finished size will be closer in size to the dimensions listed for the print.

Matted to Print Edge

What is priority processing?
You will receive priority processing if you select Expedited or Overnight shipping during checkout. This means that your order will move to the front of the line to be handled immediately. Depending on the item(s) you order, this can reduce your processing time by up to 3 days, thus allowing your package to be shipped out faster.

How will I know when my order ships?
When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking or Airway Bill number in your Shipping Confirmation e-mail (if you do not receive a tracking or Airway Bill, then tracking service is not available for your package).Note that orders are shipped/delivered only Monday–Friday. Delivery estimates do not include weekends.

This is a gift, is the recipient going to see the costs & can I add a gift note?
During checkout you can indicate your order is a gift and write your own personal gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. Additionally you can use our free E-cards. Simply find the image on our Web site and click on the "Send This Image as Free E-Card" link. You can use this free service to notify the recipient that the gift is on its way.

How is my order packaged?
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment:

Rest assured, if your order contains a combination of these items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.

  • Posters and Art Prints:
    Rolled with protective wrapping paper and packaged in a cardboard tube.
  • Glossy Photos and Photo Cards: Packaged and protected in a flat 23 cm x 30 cmstandard cardboard envelope.
  • Decorative Mirrors, Canvas Transfers, Mounted Items and Framed Items:
    Covered with protective wrap and packaged in a durable cardboard box.
  • Gift Packaging:
    During checkout you can indicate your order is a gift and write your own gift message. Your message will be printed on the packing slip and we will not include any prices on the packing slip. At this time we do not offer gift wrapping service.

What if there's a problem with my order? How do I return it?
AllPosters.com is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to Returns@allposters.com. Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.

To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

We strongly encourage you to return your item via a trackable method.

For International Returns, please contact Customer Support at Orders@allposters.com.

How do I remove myself from your email list?
If you are no longer interested in our PosterClub newsletters or other special announcements, you may opt out of receiving marketing emails by clicking this link or emailing from the subscribed email address to Requests@allposters.com with REMOVE in the subject line. Your request will be processed within 7 business days and thereafter we will only contact you as is necessary for the treatment of your orders.